Contact Us

We’d Love to Hear From You

Have a question about PupWear?

Whether you need help selecting a size, have a question about one of our pastel pet outfits, want to check your order information, or need assistance after receiving your purchase, our customer care team is here to help.

We aim to make every interaction with PupWear feel friendly, clear, and easy—from discovering the perfect outfit to receiving your order.

Customer Support

For product questions, sizing assistance, order inquiries, shipping concerns, returns, refunds, or general customer service, please contact:

PupWear.store

Email: support@PupWear.store

Phone: (403) 314-1288

Address:
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada

For order-related inquiries, we recommend contacting us by email whenever possible so you can include all relevant information in one message.

Need Help With an Order?

If your question relates to an existing order, please include your order number in your message.

It is also helpful to provide the email address associated with your purchase and a short description of what you need assistance with.

If your product arrived damaged, defective, or different from what you ordered, please include clear photographs of the product and packaging where relevant. This helps our team understand the situation and review your request more efficiently.

Sizing Questions

Finding the right fit can make all the difference when it comes to pet clothing.

If you are unsure which size to choose, review the size chart on the relevant product page and measure your pet before ordering.

Chest circumference, back length, and neck circumference are often more useful than selecting a size based only on breed or weight.

If you still need help understanding the measurements, contact us at support@PupWear.store and tell us which product you are considering.

Returns & Refunds

Need to return an eligible item?

Please contact our team before sending a product back.

Return instructions can vary depending on the order, so merchandise should not automatically be mailed to our business contact address without authorization.

Please include your order number and reason for the return when contacting us.

Return and refund requests are handled according to our published Return & Refund Policy and applicable consumer rights.

Shipping & Tracking

If you have questions about your shipment, please include your order number and tracking information, if available.

Tracking updates are generally provided by the applicable carrier, so there may occasionally be a delay between physical parcel movement and the next tracking scan.

If your shipment appears significantly delayed or you believe there may be a delivery problem, contact us and we will review the available information.

Business Inquiries

For legitimate business-related inquiries concerning PupWear, please contact:

support@PupWear.store

Please clearly identify the purpose of your inquiry so that it can be reviewed appropriately.

Official Contact Details

PupWear.store
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada

Email: support@PupWear.store
Phone: (403) 314-1288

Thank you for choosing PupWear and becoming part of our colorful little world of Pastel Pet Fashion.

From everyday outfits to picture-perfect moments, we are here to help make dressing your companion feel a little sweeter, brighter, and more joyful.