Contact information
PupWear.store – Contact Information
Last Updated: August 8, 2026
At PupWear.store, we believe that great customer service should feel just as friendly, cheerful, and dependable as the Pastel Pet Fashion pieces we offer. Whether you have a question before placing an order, need help choosing the right size for your pet, want an update about your shipment, or need assistance with a return, our customer support team is here to help.
This Contact Information page explains the official ways to contact PupWear.store and provides guidance on how to receive assistance as efficiently as possible.
Contact PupWear.store
For general inquiries, product questions, order assistance, shipping concerns, returns, refunds, or other customer service matters, please contact us using the information below.
Business Name: PupWear.store
Business Address:
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada
Email: support@PupWear.store
Phone: (403) 314-1288
For most order-related questions, email is recommended because it allows you to provide your order number, photographs, tracking information, and other details that may help us investigate your request.
Customer Support
Our customer support team can assist with a variety of questions relating to purchases made through PupWear.store.
You may contact us for assistance with product information, sizing, order status, shipping and tracking, incorrect items, damaged products, returns, refunds, payment-related questions, or general information about our store.
When contacting us about an existing order, please include your order number whenever possible.
Providing complete information in your first message can help us understand your request and reduce unnecessary back-and-forth communication.
Product and Sizing Questions
Choosing the right size is especially important when shopping for pet clothing.
Dogs and cats can have very different body proportions even when they are the same breed or similar in weight. We therefore recommend reviewing the measurements displayed on each product page before ordering.
If you need help understanding a size chart, contact us and tell us which product you are interested in.
Depending on the item, useful measurements may include your pet's chest circumference, neck circumference, back length, and approximate weight.
Our team may help explain the available sizing information, but any recommendation should be considered general guidance rather than a guarantee of fit.
Order Assistance
If you have already placed an order and need assistance, please provide:
Your order number
The email address associated with the order
The product involved
A brief explanation of your request
If you notice an error in your shipping address, size, color, or other order information, contact us as soon as possible.
We will make reasonable efforts to assist before fulfillment, but changes cannot always be guaranteed once an order has entered processing or shipment.
Shipping and Tracking Support
PupWear.store offers shipping according to the terms stated in our Shipping Policy.
If you have questions about tracking or believe your parcel is significantly delayed, email support@PupWear.store with your order number and tracking number, if available.
Please remember that tracking updates are generally generated by shipping carriers, and temporary gaps between scans can occur during transportation.
Returns and Refunds
For return or refund requests, please contact us before sending merchandise back.
Include your order number, the product you wish to return, and the reason for your request.
If the product arrived damaged, defective, or incorrect, please include clear photographs showing the issue where reasonably possible.
Returns and refunds are subject to our Return & Refund Policy and any mandatory consumer rights available under applicable law.
Do not automatically send a return to our business contact address without first receiving applicable return instructions. The appropriate return destination may vary depending on the order and fulfillment arrangements.
Damaged or Incorrect Orders
We want every PupWear.store order to arrive correctly and in good condition.
If something is wrong with your order, contact us promptly and provide photographs where relevant.
For example, if you received the wrong size, color, style, or product, photographs of the item and its label can help us verify the issue.
Our team will review legitimate concerns and work toward an appropriate resolution in accordance with our policies and applicable law.
Business and General Inquiries
For general business communications concerning PupWear.store, please use:
support@PupWear.store
Please clearly state the purpose of your message in the subject line or opening paragraph.
Unsolicited promotional messages, automated spam, fraudulent requests, and communications unrelated to legitimate customer or business matters may not receive a response.
Privacy-Related Requests
If you have a question regarding personal information associated with your interaction with PupWear.store, please contact us using our official email address.
For privacy-related requests, clearly identify the nature of your request and provide sufficient information for us to reasonably verify and process it.
We may need to verify your identity before completing certain privacy requests where required or permitted by law.
Please review the Privacy Policy displayed on PupWear.store for additional information concerning the handling of personal information.
Important Communication Notice
For your protection, please communicate with us through the official contact details published on PupWear.store.
PupWear.store will never ask you to provide sensitive payment credentials, complete card numbers, passwords, or similar security information through an ordinary customer support email.
If you receive a suspicious message claiming to represent PupWear.store, contact us directly using the information displayed on our official website.
Consumer Rights
Nothing on this Contact Information page is intended to restrict any rights or remedies available to customers under applicable consumer protection laws.
As a business operating from Québec, Canada, we recognize that mandatory legal requirements may apply to transactions depending on the circumstances and the customer's location.
Where mandatory law provides protections beyond our standard store policies, those legal protections will apply.
Contact Details Summary
PupWear.store
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada
Customer Support Email: support@PupWear.store
Telephone: (403) 314-1288
When contacting us about an order, please include your order number whenever possible.
At PupWear.store, our Pastel Pet Fashion identity is built around making everyday pet style feel colorful, comfortable, playful, and easy to enjoy. We aim to bring that same approach to customer care by providing clear information and helpful support throughout your shopping experience.