Shipping policy

PupWear.store – Shipping Policy
Last Updated: August 8, 2026

At PupWear.store, we want every order to arrive as smoothly as possible. Whether you are shopping for a lightweight summer vest, a sweet pastel dress, a classic pet shirt, or another piece from our Pastel Pet Fashion collection, this Shipping Policy explains how we process, ship, track, and deliver your order.

Please read this Shipping Policy carefully before completing your purchase. By placing an order through PupWear.store, you acknowledge that you have reviewed and accepted the shipping terms described below, subject to any mandatory rights available to you under applicable consumer protection law.

1. Shipping Coverage

PupWear.store offers worldwide shipping to many international destinations.

Our goal is to make our pet fashion collection accessible to customers across Canada, the United States, Europe, Asia, Australia, and other supported regions.

However, shipping availability may vary depending on destination, carrier restrictions, customs regulations, international sanctions, local laws, transportation disruptions, or other circumstances outside our reasonable control.

If we are unable to ship an order to the destination you provide, we will contact you when appropriate and arrange a cancellation, refund, or another reasonable solution.

2. Free Worldwide Shipping

PupWear.store currently offers Free Standard Shipping Worldwide on eligible orders.

Unless otherwise clearly stated during checkout, customers are not required to meet a minimum purchase amount to qualify for our standard free shipping option.

If optional expedited, express, insured, or premium shipping methods are offered, additional charges may apply. Any applicable additional shipping charge will be displayed before you complete your purchase.

Promotional shipping offers may occasionally be changed, suspended, or replaced. However, shipping terms applicable to an order that has already been confirmed will not normally be changed retroactively.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is generally:

7–10 business days

This is an estimated delivery period rather than an absolute guarantee unless we expressly state otherwise.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Delivery time may vary depending on your location, carrier network, order volume, customs procedures, weather conditions, local postal operations, holidays, or other circumstances beyond our reasonable control.

We make reasonable efforts to ensure that orders are processed and shipped efficiently.

4. Order Processing

Before an order can be shipped, it must be confirmed and prepared for dispatch.

Processing may include:

Payment verification
Order verification
Product allocation
Quality checks
Packing
Shipping-label preparation
Transfer to the applicable carrier or fulfillment partner

Processing time is separate from the estimated transportation or delivery period.

During normal business periods, orders are generally processed as quickly as reasonably possible.

Processing may occasionally take longer during holidays, major promotions, unusually high order volumes, severe weather events, inventory adjustments, or other exceptional circumstances.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation may contain information such as your order number, purchased products, quantities, billing information, shipping information, and order total.

Please review this information carefully.

If you notice an error, particularly in your delivery address, contact us as quickly as possible at:

support@PupWear.store

We cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to a carrier.

6. Shipping Confirmation

When your order has been dispatched, shipping or tracking information may be sent to the email address associated with your order.

Tracking information may require some time to become active after the shipping label is created.

A carrier may not display an immediate tracking update until the parcel reaches its first processing facility or is scanned into the transportation network.

A temporary lack of tracking movement does not necessarily mean that your package has stopped moving.

7. Tracking Your Order

Where tracking is available, customers can use the tracking number provided with their shipment confirmation to follow the progress of their package.

Tracking updates are generated primarily by shipping carriers and logistics providers.

PupWear.store does not directly control the timing, frequency, or accuracy of every carrier scan.

International shipments may occasionally show limited tracking information while traveling between countries or while undergoing customs processing.

If your tracking information has not updated for an unusually long period, please contact our customer care team.

8. Multiple Packages

Depending on product availability, fulfillment arrangements, order size, or logistics requirements, products from the same order may occasionally be shipped separately.

This means you could receive more than one package for a single order.

If one item arrives before another, please review your shipping notifications and tracking information before assuming that part of your order is missing.

You should not normally be charged additional standard shipping fees merely because we choose to divide an eligible order into multiple shipments.

9. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review:

Recipient name
Street address
Apartment or unit number
City
Province or state
Postal or ZIP code
Country
Telephone number where requested

Incorrect or incomplete information can cause delays, failed deliveries, returned parcels, or additional carrier processing.

If you discover an address error after placing your order, contact us immediately.

We will make reasonable efforts to update the address if the order has not yet entered fulfillment, but we cannot guarantee changes once the parcel has been processed or shipped.

10. Address Changes After Shipment

Once an order has been transferred to the carrier, PupWear.store may be unable to change the destination address.

In some cases, the carrier may offer delivery-management options directly to the recipient.

Any such service is subject to the carrier's own rules and availability.

Customers should not attempt to redirect packages through unofficial methods that could compromise delivery security.

11. Incorrect Addresses

If a package cannot be delivered because the customer provided materially incorrect or incomplete shipping information, it may be returned to the sender or another designated facility.

If this happens, please contact us.

We will review the circumstances and determine the available options.

Additional shipping costs may apply to reshipments caused solely by customer-provided address errors where permitted by applicable law.

This does not apply where the delivery problem resulted from an error by PupWear.store or where applicable law requires a different remedy.

12. Delivery Attempts

Depending on your local carrier and destination, delivery may involve:

Direct delivery to your address
Delivery to a mailbox or parcel locker
A delivery attempt requiring someone to receive the package
Delivery to a local collection point or post office
A carrier notice requesting pickup or redelivery

Customers are responsible for following reasonable carrier instructions when delivery or collection is required.

Please monitor tracking information when your package is approaching its destination.

13. Unclaimed Packages

If a package is held at a post office, carrier facility, customs office, or collection point and is not collected within the required period, it may be returned.

If your package is returned as unclaimed, contact us at support@PupWear.store.

We will review the order and determine whether reshipment, refund, or another resolution is available, taking into account the circumstances and applicable law.

14. Refused Deliveries

If you intentionally refuse delivery without first contacting us, the parcel may be returned through the carrier network.

Processing a refused shipment may take longer than a standard authorized return.

For the fastest resolution, we recommend contacting PupWear.store before refusing a parcel whenever reasonably possible.

Our Return & Refund Policy should be followed for ordinary returns.

15. Delivery Delays

Although our standard delivery estimate is generally 7–10 business days, delays may occasionally occur.

Potential causes include severe weather, transportation disruptions, customs inspections, public holidays, carrier congestion, labor disruptions, natural disasters, public emergencies, incorrect addresses, high seasonal order volume, or other events beyond our reasonable control.

A delay does not automatically mean a parcel has been lost.

If your package is substantially delayed, contact us and we will review the available tracking information and help determine the appropriate next step.

16. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us.

We may need to review carrier tracking records or request additional information before determining the appropriate resolution.

When a package is confirmed as lost and the customer has provided accurate shipping information and otherwise complied with delivery requirements, we will work toward an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

17. Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, we recommend first checking around the delivery location.

Please check your mailbox, parcel locker, entrance, reception area, building management, household members, neighbors where appropriate, and any secure location commonly used by your carrier.

Some carriers may mark parcels as delivered shortly before physical delivery is completed.

If you still cannot locate the package after reasonable checks, contact our customer care team.

We will review the available delivery information and assist with the next appropriate steps.

18. Damaged Packages

Please inspect your order after delivery.

If the shipping package appears damaged, carefully check the merchandise inside.

If your product arrives damaged or defective, contact us as soon as reasonably possible at support@PupWear.store.

Please provide:

Your order number
A description of the issue
Photographs of the damaged product
Photographs of the packaging when relevant

These details help us evaluate what occurred and determine an appropriate solution under our Return & Refund Policy.

19. Missing Items

If your package arrives but an item appears to be missing, first check whether your order was divided into multiple shipments.

If all shipments have been delivered and an ordered item is still missing, contact us with your order number and details of the missing product.

We will review your order records and assist with an appropriate resolution.

20. Incorrect Products

If you receive the wrong product, color, size, or variation compared with your confirmed order, please contact us.

Do not intentionally damage, alter, or discard the incorrect product before receiving instructions from our customer care team.

We may request photographs of the item, packaging, or product label to verify the issue.

Verified fulfillment errors will be handled in accordance with our Return & Refund Policy and applicable consumer protection law.

21. International Shipping

International orders may pass through several transportation networks before reaching their destination.

Depending on the country, your parcel may be handled by an international carrier and later transferred to a local postal or courier service.

This can result in changes to tracking frequency or delivery procedures.

International customers are responsible for providing all information reasonably required for lawful delivery.

22. Customs Processing

International shipments may be subject to customs processing by authorities in the destination country.

PupWear.store does not control customs inspection procedures or processing times.

A customs inspection can occasionally extend the estimated delivery period.

Customers may be asked by the carrier or customs authority to provide information required by local regulations.

You should respond to legitimate customs requests promptly to avoid unnecessary delays.

23. Duties, Taxes, and Import Charges

Depending on the destination and applicable law, international purchases may be subject to import duties, customs charges, VAT, sales taxes, brokerage fees, or similar governmental charges.

Where such charges are collected directly during checkout, they should be displayed where applicable.

Where they are not collected at checkout, local authorities or carriers may assess charges upon importation or delivery.

Responsibility for such charges will be determined by applicable law and the terms disclosed during checkout.

PupWear.store does not control tax rates, customs classifications, or charges independently imposed by government authorities.

24. Customs Delays

A parcel being held by customs does not necessarily mean that the shipment is lost.

Customs authorities may inspect packages, verify documentation, determine tax obligations, or request additional information.

Where possible, customers should cooperate with legitimate requests from customs authorities or carriers.

If you believe your parcel has been held for an unusually long period, contact us and we will review the information available to us.

25. Shipping Restrictions

Certain countries, territories, regions, postal codes, military addresses, remote areas, or restricted destinations may not be serviceable by our available carriers.

Availability may also change due to international transportation restrictions or legal requirements.

If an order cannot reasonably be delivered to your address, we may contact you to request an alternative eligible address or cancel and refund the affected order.

26. P.O. Boxes and Special Addresses

Availability of delivery to P.O. boxes, military addresses, parcel lockers, and other specialized addresses depends on the carrier and destination.

If the selected delivery service does not support the address provided, we may contact you for an alternative address.

Please provide a standard residential or commercial address whenever the checkout process or carrier requires one.

27. Remote Locations

Deliveries to remote or difficult-to-access locations may require additional transit time.

Carrier service frequency can vary considerably in rural, island, mountainous, or geographically isolated regions.

The standard 7–10 business-day estimate may therefore be affected in such locations.

Where possible, tracking information will provide the most current indication of shipment progress.

28. Holiday Shipping

Shipping networks can experience substantially higher volumes during major holidays and promotional periods.

These may include Christmas, New Year, Black Friday, Cyber Monday, national holidays, and other regional celebrations.

Customers purchasing products for birthdays, holidays, pet events, photography sessions, or other date-specific occasions should order sufficiently in advance.

Unless expressly offered as a guaranteed service, we cannot promise delivery by a particular holiday or event date.

29. Order Cancellations Before Shipment

If you need to cancel your order, contact support@PupWear.store as soon as possible.

We will make reasonable efforts to process cancellation requests before fulfillment begins.

However, we cannot guarantee cancellation once the order has entered processing, packing, fulfillment, or shipping.

If cancellation is no longer possible, you may be able to return the product after delivery under our Return & Refund Policy.

30. Combining Orders

Multiple orders placed separately are not guaranteed to be combined into a single shipment.

Similarly, combining orders does not guarantee a reduction or reimbursement of optional shipping charges already purchased.

For accuracy and tracking purposes, separate orders may remain separate throughout fulfillment.

31. Pet Clothing Sizing and Shipping

Please carefully review sizing information before ordering.

Shipping a correctly ordered product does not guarantee that the garment will fit every animal of the suggested breed or weight.

Chest circumference, back length, neck measurement, and body shape can vary considerably between individual pets.

If the product arrives correctly but does not fit your pet, please refer to our Return & Refund Policy for return eligibility.

32. Force Majeure and Events Beyond Reasonable Control

Shipping may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, transportation shutdowns, governmental actions, border restrictions, customs delays, public emergencies, labor disruptions, carrier outages, or other extraordinary events.

When such events occur, we will make reasonable efforts to provide assistance and fulfill our obligations under applicable law.

33. Fraud Prevention

For customer protection, certain orders may be subject to verification before shipment.

Orders presenting unusual payment, identity, address, or fraud indicators may require additional review.

This may temporarily affect processing.

Where legally permitted, we may cancel orders that we reasonably determine involve unauthorized payment methods or fraudulent activity.

34. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping partners, delivery services, business operations, legal requirements, or geographic coverage.

The version applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.

Updates will not retroactively eliminate mandatory consumer rights.

35. Your Consumer Rights

This Shipping Policy is intended to explain PupWear.store's standard shipping procedures and does not eliminate rights provided under applicable consumer protection legislation.

If mandatory Canadian, Québec, or other applicable consumer law provides protections that conflict with a provision of this Policy, the applicable mandatory legal requirement will prevail.

36. Contact PupWear.store

If you have questions about shipping, tracking, delivery delays, missing parcels, damaged shipments, or your shipping address, please contact us:

PupWear.store
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada

Email: support@PupWear.store
Phone: (403) 314-1288

When contacting us about an existing shipment, please include your order number and, where available, your tracking number so that we can assist you efficiently.

At PupWear.store, our goal is to make every stage of your shopping experience—from discovering a playful pastel outfit to receiving it at your door—simple, clear, and dependable. We appreciate your patience when circumstances outside our reasonable control affect delivery and will always aim to help resolve legitimate shipping concerns fairly and professionally.