Terms of service
PupWear.store – Terms of Service
Last Updated: August 8, 2026
Welcome to PupWear.store. These Terms of Service govern your access to and use of our website, online store, products, content, features, and related services. Throughout these Terms, the words “we,” “us,” and “our” refer to PupWear.store. The words “you,” “your,” and “customer” refer to any individual who visits our website, browses our products, creates an order, communicates with us, or otherwise uses our services.
PupWear.store offers an online shopping experience focused on stylish pet apparel, including dresses, shirts, vests, seasonal clothing, cooling wear, and other pet fashion products inspired by our cheerful Pastel Pet Fashion aesthetic.
By visiting our website, purchasing a product, or otherwise using our services, you agree to these Terms of Service and any policies referenced in them. Please read these Terms carefully before using PupWear.store.
If you do not agree with these Terms, you should not use our website or purchase products through our store.
1. Online Store Terms
By using PupWear.store, you represent that you have reached the age of majority in your province, state, territory, or country of residence, or that you otherwise have legal authority to enter into a binding agreement.
You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not violate applicable laws or regulations while using our services, including intellectual property, consumer protection, privacy, export, import, or other applicable laws.
You must not transmit malicious code, viruses, worms, automated attacks, or other technology designed to damage, interrupt, manipulate, or gain unauthorized access to our website or associated systems.
A violation of these Terms may result in suspension or termination of access to our services where appropriate and legally permitted.
2. General Conditions
We reserve the right to refuse or cancel service where reasonably necessary and permitted by applicable law, including in cases involving suspected fraud, payment abuse, unauthorized transactions, security threats, or violations of these Terms.
This does not affect rights provided to consumers under applicable law.
You understand that information you submit through our store may be processed through third-party systems that help us provide services, such as ecommerce infrastructure, payment processing, order management, analytics, customer support, and shipping.
Payment information is handled through applicable payment providers and security mechanisms.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially misuse any portion of our website or services without our prior written permission, except where applicable law permits such activity.
3. Shopify Platform
Our online store may be hosted or powered by Shopify, which provides ecommerce infrastructure that enables us to offer products and services online.
Your transactions with PupWear.store remain subject to these Terms and the policies displayed by our store, together with any applicable requirements imposed by payment providers or other services involved in processing your transaction.
Third-party platforms may also maintain their own terms and privacy practices.
4. Product Information
We make reasonable efforts to provide accurate information about the products available through PupWear.store.
Product pages may include information concerning materials, colors, measurements, size recommendations, intended use, styles, photographs, and other characteristics.
However, minor differences may occur between the photographs displayed online and the product received.
For example, colors may appear differently depending on device displays, photography, lighting, manufacturing batches, and screen settings.
Likewise, small variations in stitching, patterns, dimensions, positioning of decorative elements, or other details may occur where they do not materially change the nature or functionality of the product.
Nothing in this section limits your rights if a product is materially different from its description or otherwise fails to comply with applicable consumer protection requirements.
5. Pet Clothing and Sizing
Pet clothing requires careful sizing because animals of the same breed or weight can have significantly different body proportions.
Customers are responsible for reviewing the sizing information provided on the applicable product page and measuring their pet before ordering.
Depending on the garment, measurements may include chest circumference, neck circumference, back length, recommended weight, or other dimensions.
Do not rely exclusively on breed names such as Chihuahua, Bichon, Pomeranian, Schnauzer, Yorkie, or similar descriptions when choosing a size.
Where measurements are provided, they should generally take priority over breed-based recommendations.
Minor measurement differences may occur due to manual measurement, fabric construction, and manufacturing processes.
6. Product Availability
Products displayed on PupWear.store are subject to availability.
We may change our assortment, introduce new colors or designs, discontinue products, or temporarily remove unavailable merchandise.
Adding an item to your shopping cart does not necessarily reserve that product.
In unusual circumstances, an item may become unavailable after an order has been submitted. If we cannot fulfill an ordered product, we may cancel the affected item and issue an appropriate refund.
7. Prices
Prices displayed through PupWear.store may change from time to time.
The price applicable to your purchase will normally be the price shown at checkout when your order is submitted, subject to correction of obvious errors and applicable law.
Prices may vary because of promotions, seasonal campaigns, product changes, currency fluctuations, or other commercial factors.
A previous or future price does not create an entitlement to a retroactive price adjustment unless we specifically offer one or applicable law requires otherwise.
8. Pricing Errors
Although we make reasonable efforts to maintain accurate product information, occasional typographical, technical, or pricing errors may occur.
If a product is mistakenly displayed at a clearly incorrect price, we may contact you to explain the issue and, where permitted by law, provide appropriate options before proceeding.
We will not intentionally use misleading pricing practices.
Any correction of pricing errors will be handled in accordance with applicable consumer protection requirements.
9. Orders
Submitting an order through PupWear.store constitutes an offer to purchase the products listed in your order.
Receiving an automated order confirmation does not necessarily mean that your order has been fully processed or shipped.
We may need to verify payment, availability, delivery information, or other order details.
Once an order has entered fulfillment, changes or cancellations may not always be possible.
If you notice an error in your order, please contact us promptly at support@PupWear.store.
10. Right to Refuse or Cancel Orders
Where permitted by applicable law, we may refuse or cancel an order for legitimate reasons, including suspected fraud, unauthorized payment activity, obvious pricing errors, unavailable inventory, shipping restrictions, or other circumstances that make fulfillment impossible or unlawful.
If we cancel an order after receiving payment and no product is supplied, an appropriate refund will be issued.
We may also limit quantities where we reasonably believe an order is intended for unauthorized resale or other activity inconsistent with ordinary retail purchasing.
11. Billing and Account Information
You agree to provide accurate, current, and complete information when placing an order.
This includes your name, billing information, delivery address, email address, and other details reasonably necessary to process the transaction.
You are responsible for promptly correcting inaccurate information.
Incorrect delivery information may result in delays, failed delivery, or returned parcels.
12. Payment
Available payment methods will be displayed during checkout.
Payments may be processed by third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
We do not guarantee the availability of every payment method in every location.
13. Fraud Prevention
To protect customers and our business, certain transactions may be subject to fraud prevention or security review.
We may request reasonable verification when a transaction presents unusual security indicators.
We reserve the right to cancel transactions reasonably suspected to involve unauthorized payment methods, identity misuse, fraudulent activity, or other unlawful conduct.
14. Shipping and Delivery
Shipping terms are explained in our separate Shipping Policy.
Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Delivery times can be affected by destination, carrier operations, customs processing, weather, holidays, incorrect addresses, and circumstances beyond our reasonable control.
Customers should provide accurate shipping information when ordering.
15. Returns and Refunds
Returns, refunds, damaged items, incorrect merchandise, and related matters are governed by our Return & Refund Policy.
Where applicable law grants rights beyond those described in our voluntary return program, those statutory rights remain unaffected.
16. Pet Safety
PupWear.store products are intended to be used responsibly.
Pet owners are responsible for determining whether a garment is appropriate for their pet's size, physical condition, behavior, environment, and activities.
Pet clothing should fit comfortably without restricting breathing, movement, circulation, vision, hearing, or normal behavior.
Do not use garments that are excessively tight, damaged, or unsuitable for the animal.
Pets may chew, scratch, pull, or become entangled in clothing or decorative components. Appropriate supervision is therefore recommended, particularly when a pet is wearing a new garment.
Immediately discontinue use if a product becomes damaged or appears to cause discomfort.
17. Cooling and Summer Apparel
Certain PupWear.store products may be described as breathable, lightweight, cooling, summer-friendly, or suitable for warm weather.
These descriptions relate to product design, fabric, airflow, or intended seasonal use and should not be interpreted as a guarantee that a garment can prevent overheating, heat exhaustion, heatstroke, sunburn, or other medical conditions.
Pet clothing is not a substitute for appropriate shade, hydration, ventilation, temperature management, veterinary care, or responsible supervision.
Never leave an animal in a dangerously hot environment because it is wearing a product described as cooling or breathable.
18. No Veterinary Advice
Information available through PupWear.store is provided for general product and shopping purposes.
Nothing on our website should be interpreted as veterinary, medical, diagnostic, or professional animal-care advice.
If you have concerns regarding your pet's health, skin, temperature regulation, mobility, allergies, breathing, or other medical needs, consult an appropriately qualified veterinary professional.
19. Product Care
Customers should follow any care instructions supplied with their products.
Incorrect washing temperatures, bleach, harsh chemicals, dryers, ironing, improper storage, or other unsuitable care methods may damage fabrics, prints, decorative elements, or garment structure.
Normal wear and deterioration resulting from use are not necessarily manufacturing defects.
20. Promotions and Discount Codes
PupWear.store may periodically offer discounts, promotional codes, bundles, seasonal sales, or special offers.
Unless otherwise stated, promotions cannot be combined.
Promotional offers may have expiration dates, product exclusions, minimum purchase requirements, geographic limitations, or other conditions.
We may correct or cancel promotions created through technical errors, unauthorized publication, or fraudulent activity, subject to applicable law.
21. Optional Third-Party Tools
Our website may provide access to tools, applications, integrations, payment systems, or other services operated by third parties.
Such services may be governed by separate terms and privacy policies.
We are not responsible for third-party services to the extent permitted by applicable law, except where responsibility cannot legally be excluded.
Customers should review relevant third-party terms when appropriate.
22. Third-Party Links
Our website may contain links or references to websites operated by third parties.
A link does not necessarily constitute an endorsement.
We do not control independent third-party websites and cannot guarantee their accuracy, availability, security, or practices.
When leaving PupWear.store, you should review the terms and privacy policies of the destination website.
23. Reviews and User Content
If PupWear.store allows customers to submit reviews, photographs, comments, testimonials, or similar content, you remain responsible for the material you submit.
You must not submit content that is unlawful, defamatory, deceptive, threatening, infringing, abusive, malicious, or that violates another person's privacy or intellectual property rights.
You must not knowingly submit fake reviews or misleading statements about products you have not genuinely experienced.
Where legally permitted, we may moderate or remove content that violates these Terms.
24. Intellectual Property
Unless otherwise stated, the PupWear.store website and its original branding, graphics, layouts, written content, logos, design elements, and other proprietary materials are owned by or licensed to PupWear.store and protected by applicable intellectual property laws.
You may use our website for personal shopping purposes.
You may not reproduce, republish, distribute, commercially exploit, or falsely represent our protected materials as your own without authorization.
25. Prohibited Uses
You may not use PupWear.store to engage in unlawful or fraudulent activities, violate intellectual property rights, harass others, distribute malicious software, collect personal information unlawfully, interfere with website security, conduct unauthorized automated scraping, impersonate another person, submit fraudulent transactions, or otherwise misuse our services.
We may restrict access where reasonably necessary to protect customers, our systems, or our legal rights.
26. Accuracy of Website Information
We strive to maintain accurate and useful website information.
Nevertheless, typographical errors, outdated information, or technical inconsistencies may occasionally occur.
We may correct errors and update website information when appropriate.
Nothing in these Terms permits us to disregard mandatory requirements concerning accurate product descriptions, pricing, consumer disclosures, or contractual obligations.
27. Personal Information
Personal information submitted through PupWear.store is handled in accordance with our applicable privacy disclosures and legal obligations.
Our ecommerce and payment infrastructure may involve third-party providers that process information necessary to operate our store and complete transactions.
Customers should review our Privacy Policy for additional information concerning personal information.
28. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided subject to the warranties and protections that cannot legally be excluded.
We do not guarantee that the website will always operate without interruption, delay, or technical error.
Nothing in these Terms excludes warranties, guarantees, conditions, or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
29. Limitation of Liability
To the maximum extent permitted by applicable law, PupWear.store will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances for which liability may lawfully be limited.
This limitation does not apply where liability cannot legally be excluded or limited.
In particular, nothing in these Terms is intended to exclude liability or consumer remedies that applicable Canadian or Québec law makes mandatory.
30. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, intentional violation of these Terms, or infringement of third-party rights.
This provision does not impose liability on consumers beyond what is legally enforceable.
31. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue to operate to the extent permitted by law.
32. No Waiver
If PupWear.store does not immediately enforce a provision of these Terms, that does not necessarily mean we permanently waive our right to enforce it later.
Any waiver must comply with applicable law.
33. Entire Agreement
These Terms, together with our policies and other terms expressly incorporated into them, form the agreement governing your use of PupWear.store and purchases made through our website.
Nothing in this provision excludes representations or rights that cannot legally be excluded.
34. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, operations, technologies, or legal obligations.
The current version will be posted on PupWear.store with an updated revision date.
Changes will apply prospectively where required by law and will not remove rights that have already accrued under mandatory consumer protection legislation.
35. Governing Law
These Terms will be governed by the laws applicable to PupWear.store and the relevant transaction, including applicable laws of Canada and Québec, without limiting mandatory consumer protections or jurisdictional rights that may apply based on a customer's place of residence.
Nothing in these Terms requires a consumer to waive a legal protection or forum that cannot lawfully be waived.
36. Contact Information
Questions regarding these Terms of Service may be directed to:
PupWear.store
5393 R. Notre Dame O
Montréal, QC H4C 1T7
Canada
Email: support@PupWear.store
Phone: (403) 314-1288
By shopping with PupWear.store, you acknowledge that you have had an opportunity to review these Terms of Service along with the policies applicable to your purchase.
We aim to create a welcoming, colorful, and dependable shopping experience inspired by our Pastel Pet Fashion identity—bringing together playful pet style and clear, professional customer service.